My first introduction to Change Day was at the Quality Forum in Vancouver earlier this year. It was described as a global social movement with a simple premise: if you are involved with health, community or social care, try something new or do one small thing to improve care.
We were all invited to pledge to make just one small change that would improve the system for everyone. With the unveiling of a newly released Change Day video, there was a lot of hype and excitement in the room. However, I must admit that this was not when I truly felt inspired. That moment came when our CEO of Northern Health, Cathy Ulrich, stood up in this room filled with hundreds of people and pledged to “on a weekly basis, acknowledge a person or team who has undertaken a quality improvement initiative.” I remember thinking that this pledge was a such small act on her part, yet so powerful in terms of employee engagement!
I did not make my pledge that day; as I am, I needed some time to process what this meant for me. Several months later, I was listening to a presentation about culture and how it affects the change process when it struck me what my Change Day pledge would be. As I was learning about the importance of creating a culture of safety and how we need to lower the cost for speaking up and raise the cost for staying quiet, I had an “aha” moment. As I work with interprofessional teams to improve or develop new process, I always make an effort to hear everyone’s ideas and feedback. However, I knew that I could also create more space to encourage this. After all, they know best! Hence my Change Day pledge, “to be purposeful in seeking front-line opinions and ideas.”
What’s your “one thing”? Make your pledge today!
About Marna deSousa
Marna has worked in Northern Health for 27 years. Her background is nursing and she currently works in Fraser Lake as a Care Process Coach and Practice Support Coach. In her spare time, Marna loves to be horseback riding and spending time at the cottage with family and friends.