Healthy Living in the North

Our People: Spotlight on Lyndsey Rhea, Aboriginal Patient Liaison

On a dirt road with a creek in the background, a man in a motorized wheelchair holds a beige horse. Lyndsey stands to their right.

Stan Boyd (left) from Nazko First Nation and Lyndsey Rhea (right).

Lyndsey Rhea is an Aboriginal Patient Liaison (APL) from Quesnel, BC. Her career as an APL started in 2010, when she began working at the University Hospital of Northern BC (UHNBC) in Prince George. In 2011, the same role opened up in her home town and she was quick to make the move to G.R. Baker Memorial Hospital in Quesnel, where she’s worked since May 2011.

Not sure what an APL is? Check out “What are APLs and what do they do?

Why did you choose your career?

I attended UNBC in Prince George and received a Bachelor’s degree in Social Work. I’ve always had an interest in medicine and, through a practicum placement in my fourth year, I learned about the APL role.

APLs have a unique role. We can act as a bridge for the medical system, Aboriginal patients, and communities. I’m passionate about Aboriginal health and making sure that patients receive high-quality, culturally safe care. The APL role combines medical, social work, and Aboriginal components into one job!

How did you end up at NH?

After my practicum placement, I worked as a casual Social Worker and APL in Prince GeorgeI’m from Quesnel, so I was very happy when the APL role came up [in Quesnel] and I was able to move back to my home community.

What would you say to anyone wanting to get into your kind of career?

It’s definitely a very rewarding career! Every day is different, which makes for an exciting and challenging job. I’m always learning something new, and have learned so much about local traditions and history from the Elders in my area. It’s also a good idea to look into volunteering opportunities that are in the field of your interest. Here in Quesnel, we have a Junior Volunteer Program that is a great way to get an understanding of what it might be like to work in a hospital.

Lyndsey Rhea sits at a desk at G.R. Baker Hospital.

Lyndsey Rhea at G.R. Baker Hospital.

What does a day in the life of an APL look like?

On a typical day, the first thing I do is go to our daily huddle on the inpatient unit. From there, I can plan my day. I would then see the patients who are in the hospital, help to support them throughout their stay, and help plan for their discharge.

I work in all areas of the hospital, including the emergency room, intensive care unit, acute care, psychiatry, and with residents in long-term care. I also work with clients in the community to help them navigate the health care system. This might include a home visit or attending a doctor’s appointment with a patient to help them advocate for their health care needs. Another big part of my job includes working with the First Nations Health Authority for things like patient travel, medical supplies and equipment, and prescription coverage.

I’m lucky to be able to work with our local communities and take part in events in both urban and community settings. Recently, I helped with an Equine Wellness event for youth in Nazko. I attend health fairs and other community events. I’ve found a huge benefit in getting to know community members outside of the hospital, so if they do need my services, I’m a familiar face.

What is the most rewarding aspect of being an APL?

The most rewarding part to me has been the relationships that I have built with Elders, patients, and local First Nations communities. I’ve been able to work with new moms having their first babies, Elders who are passing away, and everything in between. Accessing health care can be stressful and it is rewarding to know that I have been able to help patients go through the medical system easier.

What’s your favourite part about living where you do?

I like that Quesnel is such a close-knit community. We may lack resources compared to a larger centre, but the service providers in our community are able to work together to come up with creative ideas and solutions. Because Quesnel is a smaller community, I’m able to build relationships and connect with patients and clients in a way that is not possible in larger cities.

12 members of the G.R. Baker staff are wearing orange shirts in support of Orange Shirt Day.

Lyndsey and other G.R. Baker Hospital staff support Orange Shirt Day.

How can patients get a referral to work with an APL?

I have a very casual/informal referral process. Referrals come by phone. Patients are welcome to self refer, or I can get calls from doctors, nurses, First Nations health teams, or family members. Patients do not need to have a status card or be admitted to the hospital to use APL services.

What’s your favourite thing to do outside work?

Last summer, I started paddle boarding and can’t wait for the warmer weather so I can get out on the lake with friends. I also play the fiddle and enjoy doing that as often as I can.

Shelby Petersen

About Shelby Petersen

Shelby is the Web Services Coordinator with Indigenous Health. Shelby has over five years of experience working in content development and digital marketing. After graduating with a degree in Political Science from UNBC, Shelby moved to Vancouver where she pursued a career in digital marketing. Most recently, Shelby was the Senior Content Developer and Project Manager with a digital advertising agency in Vancouver, British Columbia. Born and raised in Prince George, Shelby is thrilled to be back in the community and spending time outside enjoying everything that the North has to offer.

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What are Aboriginal Patient Liaisons and what do they do?

Lloyd McDames smiles at the camera. Text highlights what Llyod, an Aboriginal Patient Liason at Mills Memorial does and provides his phone number: 250-638-4085.

Llyod McDames is the APL for Terrace and Kitimat at Mills Memorial Hospital. The contact information for your community’s APL is available on the Indigenous Health website. It’s also on posters and screens at your local hospital.

Maybe you’ve seen their smiling faces on a TV screen at one of our hospitals or maybe you’ve heard the term “APL,” but you’re still not sure what exactly Aboriginal Patient Liaisons are, much less what they do. Let’s find out!

So, what are Aboriginal Patient Liaisons (APLs) and what do they do?

There are 10 APLs across the North. They work to make sure Indigenous patients, clients, residents, and their families have access to high quality, culturally safe care. They also help close gaps between Western and traditional medicine, ensuring a holistic health approach.

Lloyd McDames is the APL for Mills Memorial Hospital, which serves communities in and around the Terrace and Kitimat areas. In Lloyd’s role, no two days are the same.

“When I reflect on my role as an APL at Mills Memorial Hospital I find my role is that of: a travel coordinator, a comforter, a family researcher, a cultural awareness educator, a support person, an advocate, an outreach worker, a facilitator, a mediator, a problem solver, a community liaison, a social worker, and my favourite: a telephone-tag player,” says Lloyd.

Lloyd and the other APLs across the region work with a diverse group of community members and health care providers. They must learn to adapt quickly to make sure each unique individual receives culturally safe care.

Northern Health created the APL program because we are committed to:

  • Partnering with Indigenous peoples.
  • Building a health care system that honours diversity and provides services in a culturally relevant manner.

The program runs in partnership with community agencies in Prince George and Smithers (Carrier Sekani Family Services and the Dze L K’ant Friendship Centre Society respectively).

Northern Health’s Indigenous Health team supports the APL program by:

  • Providing training opportunities and mentoring.
  • Supporting a community of practice.
  • Developing communications materials and resources.
  • Collaboratively planning, developing and evaluating the program.

What can an APL assist you with?

Indigenous health is holistic and seeks balance. At the heart of this view is an understanding that all things are connected and in relationship to one another – land, water, air, animals, individuals, families, and communities. Holistic health is a process that demands a broad and inclusive perspective for addressing health issues.

Here are some of the ways that APLs can work to make sure your health care experience is holistic:

  • Arrange for translation services.
  • Help patients understand the health care process, procedures, and terminology.
  • Help to ensure admission and discharge planning goes according to patient needs.
  • Assist with advanced health care planning.
  • Facilitate communication and cultural understanding between patient and care providers.
  • Assist patient with end-of-life resources.
  • Coordinate spiritual/cultural advisors.
  • Support and comfort family and friends.
  • Assist with referrals within Northern Health and to community agencies.
  • Help link patients to non-insured health benefits.
  • Assist with transition to and within long-term care.

How can you get in contact with an APL in your community?

There are 10 APLs throughout Northern Health in the following communities:

Contact information for each area can be found on the Indigenous Health website. Patients are invited to reach out to their APL directly or ask their health care provider for a referral.

Whether you are a health care provider or a patient seeking care, the team of APLs is here for you.

Shelby Petersen

About Shelby Petersen

Shelby is the Web Services Coordinator with Indigenous Health. Shelby has over five years of experience working in content development and digital marketing. After graduating with a degree in Political Science from UNBC, Shelby moved to Vancouver where she pursued a career in digital marketing. Most recently, Shelby was the Senior Content Developer and Project Manager with a digital advertising agency in Vancouver, British Columbia. Born and raised in Prince George, Shelby is thrilled to be back in the community and spending time outside enjoying everything that the North has to offer.

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All Native Basketball Tournament 2019 – The Diamond Anniversary

Person holding sign with their most valuable teaching.

My most valuable teaching…” Learning how to deal with loss. I learned not to isolate and at 72 years old I joined an Elders’ walking club. 3 times a week!”

From February 10-16, the 2019 All Native Basketball Tournament celebrated its diamond anniversary in Prince Rupert. The 60th annual tournament and cultural event drew participants and fans from as far as Ahousat on Vancouver Island to Hydaburg, Kake, and Metlakatla.

The original tournament was called the Northern British Columbia Coast Indian Championship Tournament and ran from 1947-1953. The inaugural 1947 tournament was held in the Roosevelt Gymnasium at what is now École Roosevelt Park Community School, attracting about 400 spectators. Due to lack of interest, the first version of the tournament was cancelled in 1953, but by 1959, the tournament was rekindled with a new name – The All Native Basket Ball Tournament (ANBT). The first ANBT was held on March 2, 1960 and continues to the present day as British Columbia’s largest basketball tournament and the largest Indigenous cultural event in Canada.

This year, the tournament saw thousands of spectators cheer nearly fifty teams competing in four divisions: intermediate, seniors’, masters’, and women’s.

All but one of the defending champions reclaimed their titles with the PR Bad Boys losing out to Skidegate Saints 85-83. The seniors’ division title went to the Kitkatla Warriors who beat out newcomers, Pigeon Park All-Stars, 102-85. The Hydaburg Warriors took home their fifth straight masters’ division title beating out the Lax Kw’alaams Hoyas 98-74. Finally, two-time defending champs, Kitamaat Woman’s Squad, bested the Similkameen Starbirds 45-36 to take home the women’s division title for the third time.

The Northern Health sponsored Raven Room

Person holding sign with their most valuable teaching.

My most valuable teaching… “Respect one another and respect your Elders; share and be thankful for what you have.”

Northern Health is proud to have partnered with the First Nations Health Authority (FNHA) to sponsor the Raven Room. The Raven Room is intended to be a peaceful space for Elders to rest and take a break from the bustle of the tournament.

Elder Semiguul (Fanny Nelson) was the room’s official host while many Elders and others dropped in for k’wila’maxs tea, coffee, baked goods with locally-harvested berry jam, fruit, and good conversation. Northern Health and FNHA staff and volunteers were on hand to offer wellness checks and advice about blood pressure, blood sugars, and cholesterol. Over 200 people visited the Raven Room and 191 people received wellness checks.

The Raven Room and wellness checks are designed to create a safe space for community members to learn about health care from a perspective outside the mainstream health care environment which can often be intimidating and uncomfortable for many. This more public space provides a safer and perhaps more familiar way to access services because others are there to witness and offer support.

Person holding sign with their most valuable teaching.

My most valuable teaching… “Pass my knowledge to the next generation.”

When asked what they enjoyed most about the Raven Room, one visitor responded, “I think that this service is an excellent idea – as it is hard to try and get to see your Dr. [The] waiting period at hospital is so out of this world.”

This year’s Raven Room theme was “the strength and wisdom of Elders.” Many Elders offered “their most valuable teaching” or “what they want to share with the younger generation” for an Elder’s Wisdom Wall (see photos).

FNHA also used other rooms to host great workshops about sports physiotherapy and taping, painting, and cedar weaving. Tournament participants and spectators were also invited to meet with traditional healers throughout the week.

Congratulations to all competitors and all those involved in organizing this event!

Person holding sign with advice for the younger generation.

What do you want to share with the younger generation? “Respect everyone! Compassion! Abuse of drugs and alcohol – say no!”

Woman holding sign with her advice for the younger generation.

What do you want to share with the younger generation? “Never give up, LOVE yourself is to respect yourself as a person. Find help when life pressure gets to hard. We DO LOVE you. you are not alone.”

Shelby Petersen

About Shelby Petersen

Shelby is the Web Services Coordinator with Indigenous Health. Shelby has over five years of experience working in content development and digital marketing. After graduating with a degree in Political Science from UNBC, Shelby moved to Vancouver where she pursued a career in digital marketing. Most recently, Shelby was the Senior Content Developer and Project Manager with a digital advertising agency in Vancouver, British Columbia. Born and raised in Prince George, Shelby is thrilled to be back in the community and spending time outside enjoying everything that the North has to offer.

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