Healthy Living in the North

Telehealth shrinks the distance between you and your health care provider

Gord looking at a laptop with his health care specialist on the screen.

With telehealth, a health care appointment is a few key strokes away – like this appointment between Gord in Prince George and his speech language pathologist in Vancouver.

Have you ever driven to Vancouver for a doctor’s appointment that only took 10 minutes?

Apart from the time spent on the road, you probably had to miss work or other activities, and arrange care for loved ones — all while dealing with the stress and cost of travelling.

But things are changing.

It’s now possible for Northerners to visit distant health care providers from their local doctor’s office or health care centre — or even from their own homes.

Telehealth, a service that lets patients connect with health care providers over live video, is available in many Northern BC communities.

Gord Simmons, a client from Prince George, likes the telehealth option. His speech-language pathologist, Lisa, is in Vancouver, but he can now do appointments with her from his own living room.

“It’s very much a positive experience to do it from home,” he says. “It’s really convenient.”

His wife, Karen, also likes the program. “It’s a more relaxed environment just being at home,” she says. “It’s helpful for me to listen in, too, because I know what to do in ‘homework’ with him.”

Anne Scott

About Anne Scott

Anne is a communications officer at Northern Health; she lives in Prince George with her husband Andrew Watkinson. Her current health goals are to do a pull-up and more than one consecutive “real” push-up. She also dreams of becoming a master’s level competitive sprinter and finding a publisher for her children’s book on colourblindness. Anne enjoys cycling, cross-country skiing, reading, writing, sugar-free chocolate, and napping -- sometimes all on the same day!

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I came for… I stayed because… with Melinda Lau

Melinda stands on a train track that disappears in the distant forest. A sunny sky beats down on her.

Taking in the scenery on the Pouce Coupe Bridge.

I recently noticed a common theme in my conversations with many Northern Health staff members. They were planning on coming to the North for a short time, but they’ve stayed for a lot longer. Meet one such person: Melinda Lau, Chief Physiotherapist, Rehabilitation in Fort St. John. Melinda is from Toronto, and came to Northern Health in 2016.

I came for…

I originally came to Northern Health for a temporary maternity leave position in Dawson Creek. When that ended, I wasn’t sure where I wanted to go. I found the Chief Physiotherapist position posting in Fort St. John and decided to apply. I had limited managerial experience and I had only been in practice for a few years, so I was excited when I was offered the position!

I like the outdoors and the mountains, and wanted to live somewhere close to hiking trails and rock climbing. I had visited the area before, during a trip to the Yukon, so I knew what to expect when I came here. I liked the small-town feel in the Peace River region.

Melinda mountain climbs, suspended by a rope, hanging onto a rock. The rock fades from grey to brown and yellow.

Melinda working on her mountain climbing skills on Hassler Crag just outside of Chetwynd.

I stayed because…

There are a lot of different activities to get involved with, including cross-country skiing, the pottery guild, and so much more. I enjoy attending all of the different festivals, rodeos, and events in town.

I love the people I work with, and couldn’t ask for a better team. Everyone gets along great, and it feels like I’m working with a group of my friends.

I have been given so many amazing opportunities in this role. The leadership team has allowed me to develop many different areas in addition to my clinical practice. I’ve been given more areas to manage, and been allowed to develop my own interests. I feel valued as an employee; they are investing in me, which makes me want to stay here and grow and develop. My original plan was to stay here for a year, but I don’t feel the need to go anywhere else!

Tamara Reichert

About Tamara Reichert

Tamara is the communications advisor for the innovation and development commons at Northern Health where she works on a number of projects with the research, quality improvement, clinical simulation, and education teams. Born and raised in Prince George, Tamara grew up on a ranch where she rode horses, played with farm animals, built forts, and raided the family garden. She enjoys spending time travelling, hiking, cooking, reading, and cheering for her favourite sports teams.

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I came for… I stayed because… with Ibolya Agoston

Ibolya is in the front of a canoe on a clam lake, surrounded by mountains.

Ibolya enjoying time off at the Bowron Lakes in the Cariboo.

I recently noticed a common theme in my conversations with many Northern Health staff members. They were planning on coming to the North for a short time, but they’ve stayed for a lot longer. Meet one such person: Ibolya Agoston, team leader, Mental Health and Addictions Specialized Services. Based in Fort St. John, Ibolya is from Romania and came to Northern Health in 2003.

I came for…

I came to Canada for an adventure, where I could forge my own career path. I was living in England at the time, and wanted to experience the adventure of living in a Northern, rural community.

I was told about Health Match BC as a resource to learn more about nursing in BC. Their staff guided me to available positions in Northern Health. Well before Google maps, I had no idea where Fort St. John was located. To help me decide where I wanted to live, I went to the local library, and looked through photo books imagining what life would be like in the North. Then, I called the Fort St. John Health Unit and the receptionist who answered the phone sold me on the community. If it wasn’t for her sales pitch, I might have gone to a different community.

Iboyla takes a selfie. Behind her is a small valley and lake.

Iboyla participating in the Emperor’s challenge in Tumbler Ridge.

I stayed because…

The people. Leadership in the Northeast encourages the growth and development. They invest in their staff and encourage you to achieve your career goals. I work with amazing staff, and I enjoy impacting their career development. I’m able to coach them and encourage their own career growth.

I love the lifestyle I have in Fort St. John. We are close to nature and it’s a relaxed atmosphere. People who come here tend to have a similar mindset. Outside of work, I can canoe, hike, or cross-country ski.

Our patients are my immediate community. We’re serving people that I’m sometimes acquainted with, and interactions carry more weight because you have a different impact than in a larger community. People can be intimidated by the North, but once you embrace it, you love it!

Tamara Reichert

About Tamara Reichert

Tamara is the communications advisor for the innovation and development commons at Northern Health where she works on a number of projects with the research, quality improvement, clinical simulation, and education teams. Born and raised in Prince George, Tamara grew up on a ranch where she rode horses, played with farm animals, built forts, and raided the family garden. She enjoys spending time travelling, hiking, cooking, reading, and cheering for her favourite sports teams.

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Making a difference in the lives of older adults: a UNBC researcher’s passion

Shannon Freeman is pictured.

Shannon Freeman’s grandparents played a large role in her upbringing. Their impact influences her research today.

I’ve always been curious about researchers at post-secondary institutions. What made them want to get into research, and what continues to drive them? Through my role at Northern Health, I’ve been fortunate to meet multiple researchers at the University of Northern British Columbia (UNBC).

To finally appease my curiosity, I approached Shannon Freeman, Associate Professor in the School of Nursing and avid researcher at UNBC, to learn about her path to becoming a researcher and her current projects.

“My upbringing wasn’t traditional,” says Shannon, who grew up in a small town of less than 1,000 people in Southern Ontario. “I was partially raised by my grandmother, and my grandparents were very influential in my life. We developed a strong bond, which drew me towards a career where I could make a difference in the lives of older adults.”

Shannon considered some professions that help older adults, but they weren’t the right fit. She discovered her love of research while finishing her degree across the Pacific Ocean.

“I went to Japan to complete my master’s education. My research project focused on centenarians [people who have lived to or beyond 100 years of age] and longevity. They have a high number of centenarians, and I was interested in learning what they do differently to live so long. It motivated me to get involved with research as my career.”

Shannon’s current research projects focus on improving the quality of life for older adults through meaningful engagement.

Five residents of Gateway Lodge play cards with a university student.

Residents at Gateway Lodge enjoy a game of cards led by a UNBC student as part of the interAGE project.

“Two projects that I’m currently working on at Gateway Lodge in Prince George are the interAGE intergenerational cohousing project and Grow Your Own horticulture project,” says Shannon. “Everything I do connects with older adults.”

Both of these projects focus on reducing social isolation in the long-term care setting.

The interAGE project involves two UNBC students living in Gateway Lodge’s assisted-living wing for a semester. The students are responsible for developing and delivering activities that are in addition to residents’ regularly scheduled activities.

“The residents really enjoy living and interacting with the students. Activities are well attended and it’s been a positive experience for everyone involved.”

Succulents and other plants grow in a pots in an indoor garden.

The indoor flower garden at Gateway Lodge is a welcoming place for residents and their families to enjoy all year.

The Grow Your Own project focuses on gardening.

“Residents identified gardening as something they wanted to do. Last year was our first year with the project. This year, we’ve added outdoor raised beds that are designed for standing people and those in wheelchairs. A core group of residents lead the project, and plan what to plant. It’s an activity they find meaningful, and are committed to.”

For Shannon, there is no greater success than hearing that you changed someone’s perspective on aging.

“I love what I do, and the older adults and partners that I work with on these research projects continue to inspire me every day. I’m excited to start new projects that build on this work. Research allows me to give back to my community and make a difference in people’s lives.”

True to her word, she is already planning her next project: indoor hydroponic gardening at Gateway Lodge.

Tamara Reichert

About Tamara Reichert

Tamara is the communications advisor for the innovation and development commons at Northern Health where she works on a number of projects with the research, quality improvement, clinical simulation, and education teams. Born and raised in Prince George, Tamara grew up on a ranch where she rode horses, played with farm animals, built forts, and raided the family garden. She enjoys spending time travelling, hiking, cooking, reading, and cheering for her favourite sports teams.

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I came for… I stayed because… with Cecilia Chiumia

Cecilia stands in her office.

Cecilia at work.

Recently, I’ve noticed a common theme in my conversations with Northern Health staff! Many staff members planned to come to the North for a short time, but have stayed for a lot longer. Meet one such person: Cecilia Chiumia, Team Lead, Inpatient Psychiatric Unit in Dawson Creek. Cecilia is from Africa and came to Northern Health in 2008.

I came for…

I’ve travelled all my life. My mom worked for an airline and my dad worked for an oil company. So, growing up, I was very exposed to travelling. After completing high school, I wanted to travel some more. I decided to move to the United Kingdom (UK) to pursue nursing. I spent a lot of time travelling across Europe and Africa, but after 18 years, decided it was time for a change.

In 2006, my partner and I made the decision to move to North America. We found Canada appealing and decided it was where we wanted to live. I was initially hired by Interior Health and worked in Kamloops, and my partner was hired by Northern Health and worked in Dawson Creek. In 2008, we decided that I’d move to Dawson Creek. We had a two-year plan to stay here, then we would move on to somewhere else.

Cecilia and four of her co-workers dressed in Christmas-themed outfits, holding a tinsel frame around them.

Cecilia celebrating the holidays with her unit co-workers at a holiday celebration (L-R) Helen, Elizabeth, Debbie, Brenda, and Cecilia.

I stayed because…

I’ve enjoyed working for Northern Health and have great co-workers. There are lots of opportunities for professional development and career growth. I’ve taken available opportunities that have allowed me to grow. When I left the UK, I was in a leadership position, and I am back in a leadership position at Northern Health.

The morale and sense of community is amazing. It feels similar to what I had growing up in Africa. It’s a small community with friendly neighbours who welcomed us with open arms. Wherever you go, people are accommodating. Not only people I work with, but people I have met that have become my friends. It’s been a great place to raise our children.

We continue to travel, and have seen most of BC. Airline travel has become easier thanks to more flights from Dawson Creek and Fort St. John. We can easily get to new and exciting destinations throughout North America. Whenever I travel, I am truly excited when I get back home to Dawson Creek. Twelve years on, I’ve realized that our two-year plan is out the window, and we are here to stay.

Tamara Reichert

About Tamara Reichert

Tamara is the communications advisor for the innovation and development commons at Northern Health where she works on a number of projects with the research, quality improvement, clinical simulation, and education teams. Born and raised in Prince George, Tamara grew up on a ranch where she rode horses, played with farm animals, built forts, and raided the family garden. She enjoys spending time travelling, hiking, cooking, reading, and cheering for her favourite sports teams.

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Vanderhoof nurses drawing blood at patients’ homes

Jade stands at a counter.

Jade Ginter is one of the primary care nurses in Vanderhoof who does blood draws for patients at their home.

The Vanderhoof primary health care team has started a new blood-drawing program for people with severe mobility issues who can’t leave their home (for example, cancer patients or palliative patients). It can be challenging for these patients to go in person because the lab in Vanderhoof is only open from 8:30 am to 12 pm.

In the program, the team’s primary care nurse receives a request from the patient’s doctor to do a blood draw in the patient’s home. This lets the patient stay home instead of travelling to the hospital to get blood work done. While the nurse visits the patient in their home, they also assess the patient to determine if they need any other care and connect them with other members of the primary health care team as needed. The team has been providing this service for about three months.

Currently, the team has a patient that receives the service every two weeks. The patient is very ill and struggles to travel. The nurse does the blood draw, the blood work is done, and then the patient goes in for additional treatment. This service saves the patient a trip to the lab.

In the future, this program may assist home-bound people with severe multiple sclerosis or diabetes who need testing done every three months.

The team in Vanderhoof is excited to be able to offer this service to patients and to help them receive the best care possible!

Bailee Denicola

About Bailee Denicola

Bailee is a communications advisor in the Primary Care Department and was born and raised in Prince George. She graduated from UNBC with an anthropology degree and loves exploring cultures and learning about people. When not at work, Bailee can be found hanging out with her dogs, building her house with her husband, or travelling the world.

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Our People: Spotlight on Dr. Aryn Khan, Physician in Vanderhoof

Dr. Khan at the hospital with her three children. One child sits in a chair with a newborn baby.

Dr. Khan doing her medical rounds with her kids. The beauty of rural medicine!

You might remember Dr. Aryn Khan from the fantastic story she wrote about taking part in a Mama Mia production in Vanderhoof. Her enthusiasm for her job and life in Vanderhoof makes Dr. Khan a great person to include for the “Our People: spotlight” series!

Dr. Khan, how’d you get into medicine?

I was born in Burns Lake, BC and always dreamed of becoming a rural family doctor. The road was winding as I previously worked in laboratory sciences, biochemical sales, and as a registered dietitian. I took a few years to travel and study abroad in England. In 2009, I started my medical degree at the University of Alberta in Edmonton. I managed to juggle having our first daughter with medical school and residency without taking any time off, and still found time to snowboard, volunteer in Cambodia, partake in the multiple sclerosis (MS) off-road bike tour in Hinton, and enjoy window shopping at West Edmonton Mall. We moved to Vanderhoof in March 2016 and I literally hit the ground running.

What do you do in Vanderhoof?

I work more than full time in clinic, obstetrics, and emergency medicine. I offer circumcisions, lumps and bumps clinics, and I “scrub in” for surgical assistance. I do rounds on hospital patients, provide community detox/addictions support, and am now learning endoscopy. I am currently on the Medical Staff Association for St. John Hospital and am chair of our Facility Engagement. I love the variety of rural family medicine!

I also love coffee, cooking, visiting with friends and family, camping, fishing, travelling, kickboxing, biking, and gardening. My life is crazy-busy with three amazing kids, two dogs, three cats, two parrots, my husband, and the best job in the world: rural family medicine in Vanderhoof!

What would you say to anyone wanting to get into rural family medicine?

You have to have a lot of energy because you’re always busy, but the variety is amazing. You can do anything you want to do and visit with anybody. You help all of your patients, right from pregnancy, delivering, doing home visits, and long-term care. It’s totally full scope, I love it. Staying organized is very key, because you are very busy and it’s great to have people in your court helping you.

Dr. Khan stands in her yard with a cherry tree behind her.

Dr. Khan enjoying time in her garden.

What do you like about the community you live in?

Everybody is amazing here in Vanderhoof! The community, all the doctors are incredibly supportive; they’re all my friends and my family. My kids call them all aunts and uncles. They’ve just totally adopted us and taken us in. We don’t have any direct family here and it still feels like home. Everyone just wants you to succeed. All of my colleagues here are so supportive and they have all jumped to help one another. The collegial environment is amazing. I promote that strongly to our new recruits. It’s really a family of people who work together to make the best team. I wouldn’t want to work anywhere else. The support here is honestly amazing. They support you with anything! After the birth of my third child, all the doctors came in to congratulate me. If you’re sick, people will ask if they can help with the kids. That doesn’t happen with most jobs. We’ve lived here for three years and I couldn’t imagine living anywhere else because they make you feel so great.

When you aren’t super busy, what do you like to do?

I love baking and cooking. Before I became a doctor, I was a dietitian because I love food. I’m a total foodie. I love going out to restaurants and experimenting with new recipes. The kids and I are always baking and trying new things. My husband planted me this big garden and greenhouse, so we’ve been eating lots of homegrown things. Being in a smaller community, I find all sorts of farmers, so we get a lot fresh and local from the farm.

What’s something someone might not know about you?

I really like to go out boating and, funny enough, fishing. We bought a boat a couple years ago, and we love to take the kids out on the tube and go swimming in the middle of the lake. We also like to do ocean fishing and crabbing. We’re off to Haida Gwaii this year. It’s like my little sanctuary. We probably go there every year and just hang out.

What’s your guilty pleasure/vice?
A fabulous glass of red wine, and it has to be served with some sort of amazing cheese platter or a charcuterie board.

Thank you Dr. Kahn for your enthusiasm! Your story and the zest you have for your community reminds us all of the opportunities in the North!

Sanja Knezevic

About Sanja Knezevic

Sanja is a communications advisor with Northern Health’s medical affairs department and is based in Prince George. She moved to Canada in 1995 from former Yugoslavia to Fort Nelson where she lived for a few years before moving to Prince George in 2000. Sanja enjoys photography, curling up with a good book, cooking and spending time with her friends and family.

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The St. John Hospital acute care garden: improving quality of life for people waiting for long-term care

The acute care garden gives seniors waiting for long-term opportunities for engagement, socialization, and mobility.

This spring, the residents and staff at St. John Hospital (Vanderhoof) came together to start a garden for acute care patients who are on long-term care waitlists. Acute patients who are waiting for a long-term care spot can have limited access to activities and recreation. This project gives them opportunities for engagement, socialization, and mobility on the acute floor.

Many of the residents grew up in or around Vanderhoof, and were avid farmers and gardeners throughout their lives. Now, they can tend, water, weed, and enjoy this garden. Doing so reconnects them to their past, sparking old memories, and contributes to their sense of purpose.

This project was started by the Rehabilitation Department at the St. John Hospital, which includes occupational therapist Valerie Padgin, rehabilitation assistant Roxanne, and myself (also an occupational therapist). It’s part of a DementiAbility initiative.

Thanks to the generous donations and support from several family members, the acute care garden is now thriving, growing tomatoes and lettuce! This project wouldn’t be possible without:

  • Maya Sullivan from the Vanderhoof Community Garden for loaning the hospital a wheelchair accessible planter, which got the project started.
  • The Men’s Shed for building two additional planters.
  • The Co-op and Home Hardware in Vanderhoof for donating soil, potting mix, gloves, hand tools, and a watering can.
  • Eileen at Maxine’s Greenhouse for donating dozens of beautiful plants that are flourishing in the garden.
  • Allan Pagdin and Joanne Petrie, who put in several hours of time and labour to make the project a success.

We hope the garden continues to grow and improve the lives of our residents and acute care patients!

Laura Giroux

About Laura Giroux

Laura is an Occupational Therapist at the St. John Hospital in Vanderhoof. Originally from Vancouver Island, Laura has been in the North for nearly four years, and enjoys all of the recreation and outdoor activities that it has to offer. She recently joined the Rehabilitation Department at St. John Hospital and is excited to work on such a creative and compassionate team.

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Success in Smithers: How cross-training and staff education has led to a fully staffed, skilled primary health care team

Members of the Smithers primary health care team are lined up, smiling, in their office.

Members of the Smithers primary health care team. L-R: Mike Oaks, Primary Care Nurse; Heather Olsen, Primary Care Assistant; Sandra Stanley, Team Lead; Stacey Pederson, Primary Care Assistant; Sam Bosscher, Primary Care Nurse.

Over the last couple of years, the primary health care team in Smithers has been struggling to get to a point where they have a complete number of staff. Today, we’re happy to say that all primary care nurse (PCN) positions are full!

What is a primary health care team and what’s the latest on the Smithers team?

A primary health care team is composed of nurses, social workers, physiotherapists and occupational therapists, dietitians, a diabetes educator, and other professionals who work together to support patients in the community.

Out of the 11 full-time and part-time staff who make up the PCNs on the Smithers primary health care team, only three team members have worked on the team for more than 18 months. That means that 72% of the team are new staff. Right now, there are two casual employees that are in permanent positions, and only one of them has been in Smithers longer than 18 months. The team has hired nine casual PCNs over the last 18 months and nearly all of them have become permanent employees or are in temporary positions.

PCNs and primary health care are pretty new… what’s happening with training?

I spoke with Sandra Stanley, Team Lead for the Smithers primary health care team, to find out how she’s cross training the new staff.

“The ‘how we did it’ is partially the people that are here. They’re amazing people – intelligent, kind, compassionate, and motivated to give great care,” says Sandra.

When Sandra started as the Team Lead, many skilled staff had left and new staff members were struggling. They needed support to provide the full range of expected services. Smithers faced many challenges getting to this point, but they now have a stable team and good morale.

“I believe now, from talking with nurses, that the morale has improved, and they have become a tight and supportive team that work really well together, and genuinely like each other,” says Sandra. “They’ve picked up the education with enthusiasm and [they’ve] been keen learners. They’re intelligent, compassionate, and good critical thinkers. I count myself as fortunate to be leading such a team and the credit for what I see as success is due in very large part to them and their excellent qualities.”

Sandra believes that, wherever possible, a key to training is modeling the skill for others. Along with “walking the talk,” here’s how the Smithers team is tackling training for different aspects of their roles:

Palliative care
Palliative care is a “way of being” with people. It requires nurses to have the ability to assess the state people are in emotionally and spiritually, as well as physically. It can’t all be taught in a classroom. The skills are learned through experience, and being with other nurses who can mentor those skills. It was important to Sandra to pair less experienced nurses with others who have strong palliative care skills. The team was fortunate to have a primary care nurse with strong palliative care skills come back and join the team after moving away to work elsewhere. This was a game changer in many respects and helped provide that knowledgeable, consistent presence the nurses needed.

Long-term care needs assessment
Sandra’s team is focused on training related to completing the resident assessment instrument (RAI), which a requirement for a patient to go on a wait list for long-term care. With more primary care nurses using the RAI, people are assessed as needing long-term care and put on a wait list earlier. The team’s health care aides supports community members until they are ready to transition to a long-term care home. Health care aides are an essential part of a community program and are critical to supporting patients who are at home, waiting to enter a long-term care home.

Diabetes education services
After the diabetes educator in Smithers had to decrease workload, waitlists for service were longer than usual. In response, two nurses are training to help educate new diabetics to give insulin, manage blood sugars, and decide what to do when the sugars are high or low. There’s been an incredible amount of training and cross-training done in general, as well as new diabetes work taken on by the nurses due to the back log of diabetes referrals.

Mental health services
To support mental health patients in Smithers, there are cognitive behavioural therapy groups that include members of the primary health care team. These teams teach people with mental health issues how to cook, shop, bank, take care of themselves, and more. The other team lead in Smithers, Cynthia Rondeau, works very hard to ensure there is quality mental health support for clients.

Cross-community support

When the team has struggled, they’ve received help from Hazelton and Houston, and they helped those communities in return. These three communities are working well together and being generous when it comes to helping wherever they can.

“The better connected we are with the people in the community, the better we can prevent admissions to the hospital and visits to the ER that are unnecessary,” says Sandra.

Sandra’s work, helping her team learn and grow as primary care nurses, has been instrumental to providing Smithers with skilled health care professionals.

Bailee Denicola

About Bailee Denicola

Bailee is a communications advisor in the Primary Care Department and was born and raised in Prince George. She graduated from UNBC with an anthropology degree and loves exploring cultures and learning about people. When not at work, Bailee can be found hanging out with her dogs, building her house with her husband, or travelling the world.

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Humble brag: Thank you NH Connections passengers!

A man leans on an NH Connections bus.

From our drivers and staff, “thank you!”

Since its inception in 2006, Northern Health (NH) Connections has had tons of great customers. This past year (2018), we served 15,158 riders, an increase of 15% from 2017!

At NH Connections, we’re always searching for valuable feedback from passengers. It helps us improve by letting us look through the eyes of a rider to see what’s important to them. While we’re searching for critiques from clients, we’d be doing ourselves a disservice if we didn’t revel a little in the wonderful notes and messages left behind by so many happy passengers!

Here are some of our favourite passenger reviews:

  • “This bus service is one of the best things done for people in our area of the province. Great service, wonderful drivers, thank you all so much!!”
  • “I want to send a huge thank you to our NHC driver. l took the bus to and from Quesnel and she made the trip enjoyable and relaxing. Coming home, the roads were bad, but she handled it like a pro. She treated everybody like family and was very friendly and helpful. Thank you. l can see you love your job and are good with people. Keep up the good work.”
  • “Professional courtesy is definitely number one. The driver herself welcomed you aboard, with humour and fun. While she was thorough, never once was there a feeling of being ignored. She introduced herself as Arlene, and said to sit back and relax. She told us to enjoy the scenes, encouraged safety, and to please buckle up. Arlene mentioned there would be more passengers along the way, and that we may need to share. Well, can’t say enough about driver Arlene. Northern Health [Connections] takes away the stress of travel, knowing the passengers on this bus are already dealing with issues of health, and stressed quite enough. So I tip my hat to that wonderful trip to Vancouver and driver Arlene. Thank you once again to Northern Health for their dedication and professionalism.”

It’s these kind words about our service and drivers that inspire us, every day, to do the very best we can for riders and their health. Thank you so much, passengers! We hope to be there for you in the future, if you need it!

For information on our drivers, how to book trips, and more, please visit: nhconnections.ca

Fiona MacPherson

About Fiona MacPherson

Fiona MacPherson was born in Glasgow Scotland, but has spent most of her life in Prince George. She's spent the majority of her career at Northern Health in the IMIT department as a Project Manager, but most recently moved into the Communications department as the Lead for Northern Health Connections and Special Projects. Fiona loves to volunteer in her community and can be found at the local hockey arenas on the weekends watching both her boys play hockey.

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