Healthy Living in the North

Northern Health launches emergency notification system for staff computers and workstations

A desktop computer screen showing a popup test message.

An example of a SnapComms desktop alert and ticker on a nurse workstation computer in Quesnel during pilot project.

The 2017 Cariboo wildfires had a big impact on our region. It also proved to be a good learning opportunity for Northern Health (NH).

Following the wildfires, an after action report put together by the Northern Health Emergency Management BC (NHEMBC) team said staff felt there was room for improvement in the communications about changing emergency situations. Email doesn’t always work for reaching frontline staff, nurses, physicians, and other health care providers.

The NH Communications team and Information Technology Services (ITS) worked with NHEMBC to explore solutions.

After a year and half of testing and a two-day pilot in Quesnel, we’re pleased to launch SnapComms. SnapComms provides desktop alerts and a non-intrusive ticker to provide updates to staff on their computers. The NH Communications team, in collaboration with NHEMBC, will control the alerts and messaging. NH alerts do not replace alerts or notices sent out by any government or forest service agency, and are specific to Northern Health services and region only.

“SnapComms provides another avenue for the organization to be able to communicate with its staff in emergency situations,” says Laura Johnson, NH ITS Project Manager for SnapComms. “This is extremely important for our region, particularly as we deal with growing wildfires each year. Instead of reaching staff just through email, a message can pop up directly on their workstation providing critical details in an emergency situation.”

SnapComms was rolled out to all NH computers early this month, excluding important clinical computers. Messages will be targeted to computers and users in the affected area (e.g. Quesnel won’t receive notifications about a code orange in Prince Rupert.).

In alignment with our value of Innovation, NH is the first health authority in BC to launch a tool of this kind.

Brandan Spyker

About Brandan Spyker

Brandan works in digital communications at NH. He helps manage our staff Intranet but also creates graphics, monitors social media and shoots video for NH. Born and raised in Prince George, Brandan started out in TV broadcasting as a technical director before making the jump into healthcare. Outside of work he enjoys spending quality time and travelling with his wife, daughter and son. He’s a techie/nerd. He likes learning about all the new tech and he's a big Star Wars fan. He also enjoys watching and playing sports.

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Volunteer translator saves the day in Dawson Creek

A headshot of George Holland, Operating Room Manager at Dawson Creek & District Hospital.

George Holland, Operating Room Manager at Dawson Creek & District Hospital, recently lived out the Northern Health value of innovation using his German translation skills to help assist a patient.

George Holland, the operating room manager at Dawson Creek & District Hospital, was recently recognized by his peers for living out the NH value of innovation: “Innovation: We will succeed in our work through seeking creative and practical solutions.”

An elderly traveller from Germany needed medical attention in Dawson Creek. She spoke no English and needed someone to translate so she could better understand her situation. George was on the volunteer translation list as an Austrian translator, and he can also speak German.

As soon as he joined the group and started translating, staff noticed the tension leaving the patient and her family.

“They knew where they had to go and what tests were going to happen,” said Donna Anderson, Registration Clerk. “A great experience for our visitors!”

Thank you, George, for demonstrating our values and providing exceptional care for patients and visitors!

Brandan Spyker

About Brandan Spyker

Brandan works in digital communications at NH. He helps manage our staff Intranet but also creates graphics, monitors social media and shoots video for NH. Born and raised in Prince George, Brandan started out in TV broadcasting as a technical director before making the jump into healthcare. Outside of work he enjoys spending quality time and travelling with his wife, daughter and son. He’s a techie/nerd. He likes learning about all the new tech and he's a big Star Wars fan. He also enjoys watching and playing sports.

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