Healthy Living in the North

Our People: Spotlight on Rosalind Layton, NH Connections

Rosalind, a middle-aged woman, smiles into the camera.

Rosalind Layton, NH Connections Operations Manager

One of the challenges of delivering health care in Northern BC is the distance that separates us. We love our nature, our wilderness, and our room to breathe, but this lifestyle also means being hours from neighbouring communities and their services.

Luckily for people who need to travel to their health care appointments, there’s Northern Health (NH) Connections. This shuttle service is operated by Diversified Transportation and runs all over the North, offering affordable transportation to those who need it, with buses captained by safe and compassionate drivers!

Behind the scenes, working tirelessly to ensure the fleet is organized and happy, is an incredibly humble, kind, camera-shy individual named Rosalind (Ros) Layton. Ros, the NH Connections Operations Manager, believes wholeheartedly in the program, and sees the benefits it’s brought to so many Northerners throughout the years!

Here’s a little of Ros’s background story and some of her thoughts on NH Connections:

Why did you choose your career with Diversified Transportation/NH Connections?

My last career at a local radio station was very stressful, so I took some time off to reflect on what I wanted out of a career. Northern Health Connections posted a position for a call centre representative and I jumped on it. I got to know the team and the program, and I loved it. Eight months later, I became the Call Centre Supervisor.

What keeps you at NH Connections?

I love the clients! It’s so rewarding to know that we’re helping people.

What would you say to anyone interested in a career with NH Connections?

The company is wonderful. They truly believe in helping staff members grow and succeed.

What do you like about the North?

My whole family lives in the North, specifically Prince George. The people are very friendly and the region is beautiful.

What do you think you bring most to the NH Connections team?

I try to put everybody else first. My team and the clients are the most important part of the job to me, so I try to prioritize them over… well, anything!

What is something that someone might not know about you?

I was recently awarded the BC Transit Superstar Award!

What is your favourite thing to do outside of work?

I love to spend time with my grandson. He plays basketball and football, so you can usually find me cheering him on at games!

What’s your guilty pleasure?


Thank you, Rosalind, for everything that you do for NH Connections, and for caring so deeply about the program, the drivers, and our riders!

Visit the NH Connections page for more information or to book your trip today.

Fiona MacPherson

About Fiona MacPherson

Fiona MacPherson was born in Glasgow Scotland, but has spent most of her life in Prince George. She's spent the majority of her career at Northern Health in the IMIT department as a Project Manager, but most recently moved into the Communications department as the Lead for Northern Health Connections and Special Projects. Fiona loves to volunteer in her community and can be found at the local hockey arenas on the weekends watching both her boys play hockey.


Physician learning and family fun: the Jasper Spring Retreat and Medical Conference

Breakfast is served to physicians and their families in a Jasper conference room.

Breakfast at the 2019 Jasper Spring Retreat and Medical Conference for physicians in Northern Health.

Co-authored by Heather Gummow, Continuing Medical Education Program Coordinator, Northern Health

The Jasper Spring Retreat and Medical Conference for physicians in the North was held at the Fairmont Jasper Park Lodge on April 12-14, 2019. The event was hosted by the Northern Continuing Medical Education (CME) Program. Sixty-five physicians and medical residents attended the conference, with the social portions of the weekend increasing to over 100 people.

Participants were treated to 10 hours of CME-accredited talks, small group-learning world café rotations, and four simulating stations led by the Northern Clinical Simulation Program.

The Rural Coordination Centre of BC (RCCbc), Northern Health Physician Quality Improvement, and the BC Patient Safety Quality Council hosted resource booths at the conference, offering information about the supports that are available to rural physicians and medical residents.

Some conference participants and their families joined in on the Jasper Canadian Rockies Half Marathon. Marathon participants could run five, 10, or 21 kilometres, or take part in a family fun run. All proceeds from the marathon were donated to the Jasper Healthcare Foundation.

Dr. Justin Lo, Dr. Kristen Miller with their three boys are in running apparel with mountains behind them.

Dr. Justin Lo and Dr. Kristen Miller with their children participating in the Jasper marathon.

It was a memorable weekend! Participant evaluation forms reflected the high satisfaction and a much-heard sentiment: thank you for hosting this great conference with opportunities to relationship build and network!

Physicians and medical residents looking for more information on this event or future events, can contact Dr. Charles Helm at 250-242-1101 or

Charles Helm

About Charles Helm

Charles Helm has been a family physician in Tumbler Ridge since 1992. He immigrated to Canada from South Africa in 1986. He is the author of seven books on the Tumbler Ridge area, two on the history of the northern Rockies, and one on dinosaurs for kids. He has been an active explorer in the Wolverine Nordic and Mountain Society, designing, building and maintaining hiking trails. His palaeontological interests, expressed through the Tumbler Ridge Museum Foundation, have led to numerous fossil discoveries and scientific articles. He was instrumental in the successful proposal that led to the creation of the Tumbler Ridge Global Geopark, the newest UNESCO site in western Canada. He and his wife Linda have two children, Daniel and Carina.